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FAQ
THE MOST COMMON QUESTIONS
Frequently asked questions
Where do you ship?
We currently ship to addresses within the United Kingdom.
How long does delivery take?
Orders are typically processed within 2–5 business days. Delivery times may vary depending on the destination, carrier and product availability. Where available, delivery estimates will be shown at checkout or included in your order confirmation.
How can I track my order?
Once your order has been dispatched, tracking information will be provided when available. If you have any questions about your delivery, please contact us at support@adalenedesire.com.
Can I return an item?
Yes. If you change your mind, you may notify us within 14 days of receiving your order that you wish to cancel and return it. Once you have notified us, you have a further 14 days to send the item back. Please contact us before returning anything so we can provide the appropriate instructions.
Who pays for return shipping?
Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible at support@adalenedesire.com and include your order number and clear photographs of the issue so we can assist you promptly.
How do I care for my jewellery?
Avoid prolonged contact with water, perfume and cosmetics. Remove jewellery before bathing, swimming or exercising. Store pieces separately where possible and wipe gently with a soft, dry cloth after wear.
Are all rings adjustable?
Not all rings are adjustable. Please check the product description and available options on each product page before ordering.
What payment methods do you accept?
We currently accept credit and debit cards. Payments are processed securely at checkout.
How can I contact you?
You can reach us at support@adalenedesire.com. We aim to reply within 1–2 business days.
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