SHIPPING & RETURNS
SHIPPING POLICY
We currently ship to the United Kingdom.
Orders are typically processed within 2–5 business days. Delivery times may vary depending on the destination, carrier and product availability.
Estimated delivery times will be shown where available during checkout or provided in your order confirmation.
Once your order has been dispatched, tracking information will be provided when available.
Please ensure that your delivery address is correct before completing your order. Adalene Desire cannot be responsible for delays caused by incorrect or incomplete delivery information.
Where no specific delivery period has been agreed, orders will be delivered without undue delay and within 30 days of purchase, in accordance with UK consumer law.
If you have any questions about your delivery, please contact us at:
RETURN & REFUND POLICY
We want you to feel confident when shopping with Adalene Desire.
If you change your mind, you may notify us within 14 days of receiving your order that you wish to cancel and return it. Once you have notified us, you have a further 14 days to send the item back.
Returned items should be unworn, unused and returned with their original packaging where reasonably possible. You may inspect an item as you would in a shop, but we may reduce the refund if the item has been handled beyond what is necessary to establish its nature, characteristics and condition.
Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item. Please contact us before sending any return so we can provide the appropriate return instructions.
Once your return has been received, or you provide evidence that it has been sent back, we will process the refund within 14 days. Refunds will be issued to the original payment method. Standard outbound delivery charges will also be refunded where required by law.
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number and clear photographs of the issue so we can assist you promptly.